Shipping & Returns
Orders ship within 1 - 3 business days*. For custom orders we will ship your order out no later than 5 business days. We typically ship USPS which is 1-3 business days. Larger orders may ship UPS ground. All order come with a tracking number.
We would be happy to expedite your order. Please contact us prior to placing your order to discuss your request.
*3 - 5 business days during the holiday season
Refunds and Exchanges
We take pride in our customer service. Your satisfaction is our top priority! Although rare, If for any reason a item is broken in transit, we will be happy to replace it within 48 hours, pending receipt of pictures of the broken piece. Once we receive the photos we will process a replacement order.
Each piece has a unique natural color and texture. Our photos only provide a sample of what each product looks like. Slate is a natural stone and has slight variation in color and texture. We hand-select this material for quality, but each stone is different which makes each piece unique! Please understand that we cannot offer a refund if you are unhappy with the color or texture.